I remember getting throttled by att back in 2011, I’d been with them since the iPhone 3g and you had to have one of those expensive unlimited “smartphone” plans because they used too much data natively to justify a cap. Later, when they were trying desperately to get rid of those unlimited plans in favor of tiered data plans. We went over that weird imaginary line and they throttled us down to. Oh 14kbps, I couldn’t even receive the email. My husband, who has an Official Kindergarten Class Of 2020 Quarantined Shirt. And a half hours on the phone with someone trying to get them to admit they throttled it down to a completely unusable speed.
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They kept claiming that it wasn’t the speed we were paying for, it was simple to access. As long as our phones were “connected” to the internet, however thin that strand of data was, it counted and tough titty. Fast forward a couple of years and we each got a 36$ credit to our phone bill because a court found on the customer’s side. I remember him jumping up and down in the Official Kindergarten Class Of 2020 Quarantined Shirt. Yes, that was the major legislative disappointment we went through a couple of years ago. They chose to stop charging you by guaranteed speed. And instead based it on a set volume. It was a huge thing…
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Spectrum usually won’t honor what they’ve said that is listed here. They’re using various excuses to avoid actually providing any free service. Such as bills registered to the address from prior tenants. And lack of evidence that an Official Kindergarten Class Of 2020 Quarantined Shirt. They will also still shut people off, despite saying otherwise. When trying to prevent shut off, they say that it only applies to people who don’t fall behind on their bills, which is how they normally function. People up-to-date on payment have no reason to have their internet shut off and yet they are the only ones it applies to.